---
title: "Contact metadata.video – Fields, Files and Ideas"
description: "Email metadata.video about a file that won’t open, a field it misreads or doesn’t explain, an idea for the inspector, a press question or a privacy request."
url: https://metadata.video/contact
---

# Write to metadata.video

Spotted a field we read wrongly, a camera tag we don’t explain yet, or a file that won’t open? Tell us. Messages go to a plain inbox that a person reads; there is no form, ticket system or chatbot in the way.

Email [hello@metadata.video](mailto:hello@metadata.video) 

## Useful things to tell us

* **A field that looks wrong or unexplained.** Say which section it was in (for example **Date & time** or **HDR & colour**), what the inspector showed and what you expected. The **Report** section’s **Copy** button gives you the full list of fields to paste in; check it for anything private first, such as coordinates.
* **A file that won’t open or save.** The camera or app it came from, its format and its rough size are usually enough. Please don’t attach the file: the whole point of this site is that your files stay with you.
* **A device or app we don’t recognise.** Drones, dash cams and action cameras invent their own tags. Tell us the model and we’ll look at what it writes.
* **Ideas,** such as a field you’d like to edit or a guide for a platform we haven’t covered.
* **Press questions,** for instance about how metadata is rewritten without re-encoding the video.
* **Privacy requests.** We never receive your files, so we hold very little, but for analytics and anything else described in the [privacy page](https://metadata.video/privacy), this is the address.

## About replies

We read every message but can’t promise an answer by a particular date. Reports that say how to make a problem happen again usually get fixed soonest.

## Answers you might want first

The [questions on the home page](https://metadata.video/#faq) cover uploads, quality and supported formats. If you’re trying to work out where a clip was recorded, see [finding where a video was taken](https://metadata.video/where-was-this-video-taken); to share one safely, [removing metadata from a video](https://metadata.video/remove-metadata-from-video) explains what goes and what can’t.