Write to metadata.video

Spotted a field we read wrongly, a camera tag we don’t explain yet, or a file that won’t open? Tell us. Messages go to a plain inbox that a person reads; there is no form, ticket system or chatbot in the way.

Useful things to tell us

• A field that looks wrong or unexplained. Say which section it was in (for example Date & time or HDR & colour), what the inspector showed and what you expected. The Report section’s Copy button gives you the full list of fields to paste in; check it for anything private first, such as coordinates.
• A file that won’t open or save. The camera or app it came from, its format and its rough size are usually enough. Please don’t attach the file: the whole point of this site is that your files stay with you.
• A device or app we don’t recognise. Drones, dash cams and action cameras invent their own tags. Tell us the model and we’ll look at what it writes.
• Ideas, such as a field you’d like to edit or a guide for a platform we haven’t covered.
• Press questions, for instance about how metadata is rewritten without re-encoding the video.
• Privacy requests. We never receive your files, so we hold very little, but for analytics and anything else described in the privacy page, this is the address.

About replies

We read every message but can’t promise an answer by a particular date. Reports that say how to make a problem happen again usually get fixed soonest.

Answers you might want first

The questions on the home page cover uploads, quality and supported formats. If you’re trying to work out where a clip was recorded, see finding where a video was taken; to share one safely, removing metadata from a video explains what goes and what can’t.